Frequently Asked Questions
No. Hightops products are not tested on animals and are cruelty-free.
A tincture is a liquid extract that is taken orally. It can also be used as a booster in beverages.
Check your product packaging for the expiration date. The gummies may begin to harden over time. This is a natural process that occurs when sugar is exposed to air. For this reason, we recommend the gummies be kept in airtight containers or sealed plastic bags.
Our products are intended for adults 18 and over.
Orders & Shipping
We ship our products to many states in the USA. We do not ship to Ohio, Washington DC or internationally at this time.
All Hightops CBD orders to the lower 48 states ship free with standard USPS shipping!
We accept all major credit cards. We do not accept personal checks, prepaid debit cards, or money orders.
Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be messaged at checkout.
We want to keep you in the know. As soon as we assign a shipping label to your order, we’ll send you an email with tracking information.
We’re so excited for you to receive your shipment. Orders placed before 11AM PST ship same-day (weekends and U.S. holidays are excluded). Orders with standard shipping will arrive in 2-7 business days.
We have your back. Just send us an email at email@example.com
We want you to get your order ASAP, so we move fast. Once an order has processed, it can’t be cancelled or changed.
We have a 30 day guarantee for all unopened products in their original packaging. To be eligible for a refund, your item must be in the same condition that you received it in, unopened and unused with seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase. Read more about our refund policy here.
If you are not satisfied with the products and the seals have been broken, we will provide a 40% off coupon towards another product on our store. Since we are not the manufacturer of the products we sell, we cannot offer a manufacturer’s money-back guarantee for opened products.
To begin the return process please email info@Hightopscbd.com with your order number and ‘return request’ in the subject line. If your return meets the criteria we will issue a complimentary return label via email for you to send it back. Once it is received, please allow 5-10 business days for the credit to be posted to your original form of payment for unopened items.
For items that have been opened, a coupon code will be emailed once the item is received to us.
Items sent back to us without first requesting a return will not be accepted.
Quality & Testing
Hightops CBD products undergo extensive third-party testing throughout the manufacturing process to ensure that each product is tested for heavy metals, microbiological contaminants, residual solvents and pesticides.
Our products feature whole plant formulas derived from carefully selected hemp cultivated in the USA.
We are all about transparency and link to the lab test results from the products page.
Please see this page for all third-party testing results. They are also linked from each products page.
Amount & Usage Guidelines
Please consult your physician before using our products if you are pregnant.
Please consult your physician before using our products if you are taking prescription medicine.
Please consult your physician before using our products if you have a medical condition